Frequently Asked Questions

You can Find Our Cancellation Policy Here : https://docs.google.com/document/d/e/2PACX-1vRK6P0yiUQdR8t2YDys-Aoe31KeqgQXg7NW6GpeSbP-ZbZaZepDTSjbIqIKE8qtYJJGBaw5B9JTdIsm/pub

Yes, As per High Court ruling all vehicles entering Our district will need to obtain an epass in advance. The website is :  epass.tnega.org/ 

No, Hotel Khems does not allow pets, 

No We do not have an operating Kitchen at the Moment.

Alternatives are : Food deliver services like Swiggy & Zomato. 

Also we are placed in Ooty town with plenty of Food options within a walking distance from us.

No We do not . Hot water is available for bathing between 7-10.30 AM & 7-10.30 PM. Reason being water shortage in Ooty & to be efficient with the supply of water and to minimalize wastage.

No .

No.

Ooty's natural cool and pleasant climate, a direct result of its high altitude, eliminates the need for air conditioning or fans in most settings. Visitors typically seek Ooty as a respite from the heat of the plains, embracing its naturally refreshing temperatures. 

It will be subject to availability.

We operate based on a standard 11:00 AM check-out time. It is our policy to ensure that all guests are able to occupy their rooms until their confirmed departure time. Therefore, we would not request an earlier check-out from a current guest to facilitate the check-in of an arriving guest, as this would be inequitable. 

 We have the following room options available with us : 

1. Economy Room : Max occupancy 2 incl Children 

2. Superior Room : Max occupancy 3 incl Children

 3.Family Room : Max occupancy 4 incl Children 

Extra Mattress is available in Superior & Family Rooms at extra cost.

However we recommend You to Please book your rooms with the correct number of guests the pricing & extra mattress will pick up automatically.

Room Heaters are available an extra cost. 

Please check with our reception staff for the same.